TCR is our Early Out, Pre-Collection & Billing Division. Early-Out services are a winning scenario for all involved. Early intervention provides a timely approach to our customers and patients to resolve past-due accounts prior to them being placed in full collection.
We cater to these accounts by having our trained agents work with them to find the appropriate action needed for resolution. By implementing this Early Out & Pre-Collection service, fewer accounts will go to collection. In the end, this provides measurable returns earlier on in the collection process.
As per the FDCPA, accounts handled our Extended Business Office and Early-Out Self-Pay Departments are not considered to be delinquent and subject to formal collection activity or management. Once an account has formally been designated as delinquent it can be transferred and serviced by our 3rd Party Collection Departments.